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T-mobile: keep losing conection


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#1 8vsaa

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Posted 31 December 2013 - 04:35 AM

Hi, my Galaxy Relay 4G with a new battery out of mpj has been used for 1 year keeps losing 4G&WiFi connection while at home. I’ve done everything that I should do and contacted T-Mobile but nothing helpful. It is fine on my PC and my wife’s iPhone, but all my info and apps are on my phone. Please help!



#2 John Dave

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Posted 02 January 2014 - 07:08 AM

Well !! I can't provide you the sure shot solution but, I think you should try factory reset your device !!

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#3 peterdroid

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Posted 07 February 2014 - 09:05 AM

On all forums where i reading about samsung phones (like all galaxy line) always ppl have problem with this stupid company. Why u just not buy other  and better phone  : LG or HTC for example. Did u can't understand what galaxy - it's a problem . All developers have always problem with this line of phone. And always, in all forums ppls still talkin about problem with Galaxy : battery,updates, lost wifi or 3/4g .



#4 Jive Turkee

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Posted 08 February 2014 - 10:25 AM

Those problems occur with other companies too.  It's not just one phone or one company.

 

For wifi connection problems, have you rebooted your router?  Have you rebooted your phone? Also, you may need to check your wifi settings on your phone.  Always try these as a first step to troubleshooting


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#5 peterdroid

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Posted 02 March 2014 - 09:54 AM

But big piece of problem it's in Samsung company and in theirs phones.



#6 Jive Turkee

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Posted 02 March 2014 - 03:02 PM

But big piece of problem it's in Samsung company and in theirs phones.

 

I've had issues with other phones, too.  Just because it's a Samsung, it's not automatically the issue.   If you go to LG, Motorola, or HTC forums, they have issues too. But, most of the time it's something that can be fixed on the user's end.  I"m not saying Samsung is perfect.  They have issues like any other brand.


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#7 liquidfire3d

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Posted 29 April 2014 - 10:11 PM

Love TMO! been with them since 2001.....I loved my old SideKick :) but I don't know what I'd without my Note3(and wifi calling).

 

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#8 abbygale45

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Posted 29 October 2014 - 01:09 AM

There may be another device that cancels the signals ......OR it may be because you live in an area where the coverage is weak. DOn't you think so? 



#9 tieuthao

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Posted 31 March 2017 - 01:40 AM

you need to check your situation with another cell phone on your house.  it may be because you live in an area where the coverage is weak.



#10 Kbay

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Posted 09 April 2017 - 08:58 PM

Do you have a problem only at home? With wifi case did you try to reboot your router?