James Kiel Posted June 1, 2012 Share Posted June 1, 2012 HTC MyTouch 4G Non-rooted version 2.3 Wednesday (5/30/2012) I updated Google maps and a while later I went to go into my messages, but I got a black screen with nothing but the bar at the top holding the time/wifi/data/cell signal. I had to pull out the battery to turn it off, so I let it sit for a bit and when I turned it back on I got a boot loop of the opening MyTouch logo. Hard reboot (holding volume up with power button) didn't work, so I went to my carrier T-mobile. They tried hard rebooting it with their computer and it did get to the reboot menu. After selecting factory reset it would get stuck on the triangle with the exclamtion mark above a phone symbol and then it would just loop. They said they've seen the problem before and it's a corrupted OS. Since I got my phone at a different retailer they couldn't do anything else for me. I've already contacted HTC about it and I was hoping there was something I could do to fix the phone while HTC get back to me. Thank you for any help towards a solution. Quote Link to comment Share on other sites More sharing options...
bdfull3r Posted June 1, 2012 Share Posted June 1, 2012 Can you get into recovery mode? Hold down the volume down button and the power button when you turn the phone on Quote Link to comment Share on other sites More sharing options...
James Kiel Posted June 1, 2012 Author Share Posted June 1, 2012 I went to my carrier T-mobile. They tried hard rebooting it with their computer and it did get to the reboot menu. After selecting factory reset it would get stuck on the triangle with the exclamtion mark above a phone symbol and then it would just loop. They said they've seen the problem before and it's a corrupted OS. Since I got my phone at a different retailer they couldn't do anything else for me. Quote Link to comment Share on other sites More sharing options...
bdfull3r Posted June 2, 2012 Share Posted June 2, 2012 That doesn't answer my question. Can YOU (not a store rep) get into recovery mode? Quote Link to comment Share on other sites More sharing options...
James Kiel Posted June 2, 2012 Author Share Posted June 2, 2012 No. Update* I'm sending it in to HTC to hopefully see if it's under warranty. 1 Quote Link to comment Share on other sites More sharing options...
bdfull3r Posted June 3, 2012 Share Posted June 3, 2012 No. Update* I'm sending it in to HTC to hopefully see if it's under warranty. That's probably your best bet. Good luck. If they send it back wwithouta ffix let me know. I will try to help flash back to stock 1 Quote Link to comment Share on other sites More sharing options...
James Kiel Posted June 3, 2012 Author Share Posted June 3, 2012 Thanks for the help. Update* Mailed off the phone today should get there Thursday, so hopefully I should hear from them by email next week. Update** They fixed my phone and it is being shipped back. Thank you for your help feel free to close this as it has been solved. Quote Link to comment Share on other sites More sharing options...
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