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trouble with my Samsung Stratospher PLEASE HELP !


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HI im girl no nothing about these androids 


i have a samsung stratosphere and i have verizion service i was told to do a factory reset and it erased my google play store and it say i have a system update but when i do it it fails and a warning sign with an android dude show up i then have to take my battery out and then put it back in and reboot my phone if any one of you smart people can help id greatly appreciate it 



              sincerly this girl 

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Hi, Harrison from TalkAndroid here.


The warning sign is actually signaling that the update is in progress. It does NOT mean that there is a problem. I don't think it was a very good idea to remove the battery while an update was going on, but I would try doing a system update again. This time, let the update run it's course completely and don't remove the battery or turn off the phone. When it's finished, your phone should be restored. Sign in to your Google account and your phone should be fine assuming you didn't damage it when removing your battery during the update.


Hope this works out for you.

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