stefan8661 Posted January 24, 2014 Share Posted January 24, 2014 Hello people, I have a problem with Viber when on wifi, can not receive calls (when phone is locked) but only get notifications for missed calls when i unlock the phone. On mobile data all works nicely. Do you have an idea how this can be solved? Messages are doing nicely on both Viber and WhatsApp. Quote Link to comment Share on other sites More sharing options...
stefan8661 Posted January 25, 2014 Author Share Posted January 25, 2014 I figured out the problem. Solution: set phone's wifi sleep policy to turn off the wifi when phone goes to sleep, and then in Viber's wifi sleep policy put option to always keep wifi on. That's how i solved my problem and now calls are comming just like messages. Quote Link to comment Share on other sites More sharing options...
John Dave Posted January 27, 2014 Share Posted January 27, 2014 Are you sure that your wifi connection is working because sms on what's app and viber doesn't require fast internet connection, i think your wifi connection may be weak. Quote Link to comment Share on other sites More sharing options...
Jive Turkee Posted January 28, 2014 Share Posted January 28, 2014 Set your wifi to always on...sounds like it turns off when your phone screen is sleeping Quote Link to comment Share on other sites More sharing options...
christian.delooper Posted January 29, 2014 Share Posted January 29, 2014 I had the same issue with Viber a while back. Seems like it should be obvious that you would want a calling app to always be useable but I guess not... Quote Link to comment Share on other sites More sharing options...
stefan8661 Posted January 30, 2014 Author Share Posted January 30, 2014 Guy's thanks for ur answers. I think maybe it's problem with my phone. WiFi connection at my home is good, for sure. Unfortunately solution that i posted before lasted for me 2 days and now again problem. I figured out another solution, install wifi timeout app from Google store, then set it to 0 sec, in WiFi sleep policy put option to disable WiFi when screen is locked. Also do this in Viber.Then ur phone will use 3G (mobile data) when its locked, and push notifications will arrive on time, and when u unlock it it will use WiFi. That's now solution that works for me good. Quote Link to comment Share on other sites More sharing options...
John Dave Posted February 3, 2014 Share Posted February 3, 2014 Guy's thanks for ur answers. I think maybe it's problem with my phone. WiFi connection at my home is good, for sure. Unfortunately solution that i posted before lasted for me 2 days and now again problem. I figured out another solution, install wifi timeout app from Google store, then set it to 0 sec, in WiFi sleep policy put option to disable WiFi when screen is locked. Also do this in Viber. Then ur phone will use 3G (mobile data) when its locked, and push notifications will arrive on time, and when u unlock it it will use WiFi. That's now solution that works for me good. Well, that's great you have found out an fantastic solution it is not going to bother most of the user anymore.... Such an innovative techniques you have used there the power of app in the Android environment!! :rolleyes: B) Quote Link to comment Share on other sites More sharing options...
stefan8661 Posted February 10, 2014 Author Share Posted February 10, 2014 another solution is to just install advanced wifi lock, and problem is solved. it is problem with rom, it shuts down wifi when phone goes to sleep. Quote Link to comment Share on other sites More sharing options...
Jive Turkee Posted February 11, 2014 Share Posted February 11, 2014 You should not need an app to keep wifi on during sleep. There is an option to check this in the advanced settings of wifi Quote Link to comment Share on other sites More sharing options...
maddox99999 Posted April 9, 2015 Share Posted April 9, 2015 Hi Guys, Even I am facing the same problem.My Samsung Galaxy tab 3 is not receiving viber calls when my screen is in locked mode.It is working fine when my screen is in unlocked mode.I have even checked my Advanced WIFI settings.Keep WIFI on during Sleep option has been set to "ALWAYS",but still I am facing the issue.The main problem is Viber is going to offline mode when my screen is locked or rather when it goes to sleep mode.When I unlock my screen it is changing to online mode.How do I get rid of this problem?? Jive Turkee can you please suggest some solution other than one which you mentioned earlier. P.S I am using latest version of Viber and android OS is up-to-date. Cheers Maddy Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.