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Custom ringtones for individual contacts don't work

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Big question...
I'm using Priv (with Marshmallow) and after setting a custom ringtone for individual contacts, it doesn't work.
Funny thing is, the setting for a general ringtone works normally.
So, I've set the ringtones in Contacts - Edit - Set ringtone - Selected and confirmed (the preview plays normally).
When I get a call from that person it just plays the general ringtone and not the one set for the contact. I don't have any phone contacts or SIM contacts, they are all from Google.
I've also tried clearing cache and data for Contacts, restarting the phone ... and I've run out of ideas.
Help me please!

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